Returns & refunds

Last updated: September 2026

Return eligibility

When live ordering begins, unused and unopened eligible items may be requested for return within seven days of delivery. Proof of purchase and original packaging may be required.

Non-returnable items

Personalised goods, opened ink products, used art materials and clearance items may not be returnable unless defective or supplied incorrectly.

Damaged or incorrect items

Customers should report a damaged, defective or incorrect item promptly, with clear photos of the product and packaging where possible.

Refunds

Approved refunds will be sent to the original payment method or another agreed channel after inspection. Processing time can vary by payment provider.